The hotel guestroom of today is ripe with opportunities and potential disasters as the IoT targets it for integration of technologies that are becoming commonplace in homes, but still relatively rare in the hospitality industry. While one guest may almost expect automation (to the point of voice-commands) of mundane functions such as lighting and temperature control, another may be “creeped-out” by worrying that something is always listening to them. From the hotel’s perspective, every additional connection to their Internet or WiFi network represents another potential opening in the Firewall and increased difficulty in protecting sensitive information of guests and staff alike. Balancing what can be done, and what should be done in guestrooms in regards to being connected, is the challenge hoteliers face today. With an inherently transient user base, the incorporated technologies must be both reliable and intuitive.
- Discuss technologies, both current and on the horizon, that are finding their way into today’s hotels.
- Explore not only the “hardware” side of the equation, but also the equally (if not more) important “user acceptance” factor.
- Explain how the true goal regarding IoT for hotel guestrooms should be “consensus and compatibility”, drawing from real-world perspectives.
- Determine the fine balance of integrating technology and securing information.
Hyatt Hotels Corp.
Tony Spata, PE, LEED AP is Director, Building Systems Design for Hyatt Hotels Corp., and oversees the technical design of their full-service hotels in the Americas. Prior to joining Hyatt in 2008, he was Corporate Engineer at McDonald’s Corp. for twenty-three years. He has over thirty-five years of experience in air-conditioning, commercial kitchen ventilation, power distribution, lighting and lighting control design. He has participated on various building code and standards committees, and has addressed numerous trade organizations.